Refund policy
Refund & Return Policy – Elira
At Elira.pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return or exchange within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- The product must be returned with original tags and packaging.
- Products damaged due to customer misuse are not eligible for return.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Used undergarments
- Opened intimate wear products
- Customized or clearance sale items
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos/videos as proof. We will arrange a replacement or refund after verification.
Refund Process
Once your returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued through bank transfer, JazzCash, EasyPaisa, or the original payment method where applicable.
Exchange Policy
We offer exchanges for size issues subject to stock availability. Customers may be required to pay delivery charges for exchanges.
Order Cancellation
Orders can only be cancelled before shipment. Once the order has been dispatched, cancellation requests will not be accepted.
Shipping Charges
- Shipping charges are non-refundable.
- Customers are responsible for return shipping costs unless the mistake was from our side.
Contact Us
For return or refund requests, contact us at:
Email: support@elira.pk
Website: https://elira.pk/
Our support team will respond as quickly as possible to assist you.